USER CONTENT PERMISSION TERMS&PRIVACY POLICY
We love hearing from you and when you share it with us. These permission terms apply if you upload content (e.g. pictures or reviews) to our sites, hashtags, social pages or if you respond “yes” when we message you to request if we can re-use your content.
These permission terms provide your consent to Phnomenalgrooming.com and our parent, affiliates and third party providers (collectively “Phnomenalgrooming.com”) as follows:
You grant Phnomenalgrooming.com a worldwide, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted online (e.g. Instagram, Facebook, Twitter, or other platform) in addition to those you have tagged with #YesPhnomenalgrooming or a Phnomenalgrooming.com campaign hashtag together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) in any media, including but not limited to on its webpages, social media pages and other digital media, newsletters, retailer sites, third party sites, print materials, in-store materials, television and other broadcast media, for its marketing and/or its advertising. Phnomenalgrooming.com may use, reproduce, modify, delete in its entirety, adapt, publish, translate, create derivative works in any manner in its sole discretion.
You represent and warrant that you own all rights in and to User Content, you have permission from any person(s) appearing in User Content to grant the rights herein, you are not a minor.
The User Content it is a true and accurate expression of your honest belief based on use of Phnomenalgrooming.com products and that you have and will disclose receipt of any free product or incentives in exchange for providing User Content.
You hereby release, discharge and agree to hold Phnomenalgrooming.com and any person acting on Phnomenalgrooming.com’ behalf harmless from any liability related in any way with the User Content.
You consent to Phnomenalgrooming.com’s collection of any personal information you provide, and Phnomenalgrooming.com’s use and disclosure of that personal information in connection with the use of your User Content as described above. Your personal information may be transferred to or accessible all over the world, and may be shared with affiliates or other trusted third parties working on Phnomenalgrooming.com’s behalf. By posting User Content with any Hashtag(s) or otherwise providing Phnomenalgrooming.com with personal information, you agree to such collection.
Owner and Data Controller
Phnomenal Grooming Company- 8752 130 St NW Edmonton (Canada)
Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data, first name, last name, address, email address, password, company name, country, ZIP/Postal code, city, geographic position and Data communicated while using the service.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Place
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Interaction with external social networks and platforms, Registration and authentication, Location-based interactions, Managing contacts and sending messages, Contacting the User, Content commenting, Displaying content from external platforms, Managing support and contact requests, Remarketing and behavioral targeting, User database management, Handling payments, Advertising, Analytics, Interaction with live chat platforms, Tag Management and Managing landing and invitation pages.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
ction, use, disclosure, transfer and processing of your information in accordance with these Permission Terms and applicable data protection laws and regulations.
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Additional information about Data collection and processing
Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
12 months in the making, Phnomenal Grooming is an innovative, natural haircare range committed to delivering the best for your hair.
Free from parabens, sulfates, silicones, synthetic colours, and consist of cleaners, moisturisers, natural oils, gentle enough for all hair types.
Embracing the heritage of the Phnomenal brand – smart beauty, quality and innovation – the natural haircare range is an extension of the existing pre-styling, styling and hair care categories.Phnomenal Grooming is an easy-to-apply, affordable, high quality range that make you look and feel fabulous.
You can also do so whilst creating your own account and check “yes” to the question “Would you like to sign up for our newsletter and be notified of our exclusive offers?”. Click “OK” so that your choice is registered.
Expedited Shipping
Phnomenal Grooming Reward Members get free ground shipping on all orders over $35. Non-Phnomenal Grooming Rewards members (including Guest Checkout) get free ground shipping on orders over $80.
Orders under these minimums are calculated in real time in at checkout.
The approximate rates are:
| Destination | Service Level | Cost | Speed |
| All Provinces | Ground: Purolator | Approx. $8 | 3-9 business days |
| Nunavut, Yukon & the Northwest Territories | Ground: Purolator | Approx. $14 | 8-16 business days |
IMPORTANT NOTES:
Longer estimated delivery times for remote/rural address, Northwest Territory & Nunavut.
Delivery to R.R. # (Rural Route) and GD (General Delivery) addresses may experience significant delays.
We no longer accept P.O. Box and R.P.O. Box addresses..
Unfortunately, we do not ship orders to the United States or Internationally.
Order Processing Times & Order Tracking
Orders typically take 1-3 days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with
the shipping tracking number when your order ships. Occasionally, we may ship multiple piece orders out from multiple locations to get your
order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. You can also
track your order in your account.
Pre-Authorization Holds
To ensure customers are charged for their purchase only when items are shipped, a preauthorization equal to the amount of the order will
be applied to the credit/debit card used for the transaction at the time of order. Preauthorization is the common practice within the banking
industry of authorizing electronic transactions done with credit/debit card and holding the balance as unavailable either until the merchant
settles the transaction or the hold is removed. Depending on the cardholder’s banking institution, a preauthorized hold may initially appear as a charge.
This bank hold is temporary, and only the actual charge will be applied to the card when the order is shipped.
Orders including multiple items may be shipped separately. Each individual shipment may have an additional preauthorization equal to the individual shipment value. Again, these holds are temporary and only the actual charge will be applied to the card when the order is shipped.
Please note, Phnomenal Grooming is not able to release the bank’s temporary hold on authorized funds and cannot be held responsible for the policies of the customer’s banking institution regarding the holding of preauthorized funds. Preauthorization fund holds last for varying periods, depending on the issuing card company’s policy. Should a concern arise regarding preauthorization, we strongly suggest contacting the issuing credit card company or bank directly.
Cancellations
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will not be charged.
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